- We aim to respond to customer queries within 4 hours, normally within 24 hours and always within 5 days
- Customers can contact us through our online ticketing system HERE if you are unhappy with the response or wish to escalate the problem please indicate as such in a new ticket or call us on 01329 808404 asking for the customer services manager
- We'll remind customers of domain names expiration as follows
- 60 days prior to domain expiry - Domain expiry advisory with details of how to renew
- 30 days prior to domain expiry - Domain expiry advisory with details of how to renew
- 15 days prior to domain expiry - Domain expiry advisory with details of how to renew
- 14 - Invoice generated unless 'Auto renew disabled'
- 7 days prior to domain expiry - Domain expiry advisory with details of how to renew
- 7 days prior to domain expiry - Payment reminder if invoice was generated for domain renewal
- 1 days prior to domain expiry - Domain expiry advisory with details of how to renew
- -1 days after domain expiry - First Overdue Reminder
- -2 days after domain expiry - Second Overdue Reminder
- -3 days after domain expiry - Third Overdue Reminder
- Our prices can be found HERE and/or HERE
- We don't charge for transfers, however sometimes it may be required to extend the renewal period of a domain name before its possible to transfer it, this is done at our normal rate
- Expired domain names may still be renewed through us during Nominets hold period, however they won't work until renewed.
We will continue reminding you to renew domain names after they have expired - Customers can renew their domain names HERE
As a member of Nominet we must inform you of some specific elements in our terms of business.
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